How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process

BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP3

1. In the BlackBerry® Administration Service, on the Servers and components menu, expandBlackBerry Solution topology > BlackBerry Domain > Component view > Email.
2. Click the instance to change.
3. Click Edit instance.
4. Select the Messaging tab, and perform the following actions in the Message prepopulation settings section:
   1. To synchronize both the headers and bodies of messages onto activated BlackBerry smartphones, change the Send headers only drop-down to False.
   2. To specify the number of past days from which to prepopulate messages, type a number from 0 to 30 in the Prepopulation by message age field.
   3. To specify the maximum number of messages to prepopulate, type a number from 0 to3000 in the Prepopulation by message count field.
   4. Click Save all.

BlackBerry Enterprise Server 5.0 to 5.0 SP1

1. In the BlackBerry Administration Service, on the Servers and components menu, expandBlackBerry Solution topology > BlackBerry Domain > Component view > Email.
2. Click the instance to change.
3. Click Edit instance.
4. Select the Messaging tab, and perform the following actions in the Message prepopulation settings section:
1. To synchronize both the headers and bodies of messages onto activated BlackBerry smartphones, change the Send headers only drop-down to False.
2. To specify the number of past days from which to prepopulate messages, type a number from 0 to 14 in the Prepopulation by message age field.
3. To specify the maximum number of messages to prepopulate, type a number from 0 to750 in the Prepopulation by message count field.
4. Click Save all.
5. Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.
   1. On the BlackBerry Enterprise Server, click Start > Run and type regedit.
   2. For a 32-bit Windows Server®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise ServerFor a 64-bit Windows Server®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server
   3. Right-click the Agents registry key, then click New > DWORD Value.
   4. Type ForceMsgPrepopOnActivation as the new DWORD Value name.
   5. Double-click ForceMsgPrepopOnActivation.
   6. In the Value data field, type 1, then click OK.
   Note: Steps 7-16 only apply to BlackBerry Enterprise Server for Microsoft Exchange.
   7. Right-click the Agents registry key, then select New > DWORD Value.
   8. Type ForceMsgPrepopDays as the new DWORD Value name.
   9. Double-click ForceMsgPrepopDays.
   10. In the Value data field, select Decimal and enter a value of 14, then click OK.
   11. Right-click the Agents registry key, then select New > DWORD Value.
   12. Type ForceMsgPrepopMessages as the new DWORD Value name.
   13. Double-click ForceMsgPrepopMessages.
   14. In the Value data field, select Decimal and enter a value of 750, then click OK.
   15. Close the Registry Editor.
   16. Restart the BlackBerry Controller Service.
   Important: Restarting the BlackBerry® Enterprise Server or its services may delay message delivery to BlackBerry smartphones.